Puppy Claims Process

At Puppyland, we truly care about the health and well-being of every puppy we place with a family. If you experience any health concerns with your puppy, we’re here to support you every step of the way. Here's how we can assist you:

Contact Us Right Away

If you puppy is diagnosed with a health concern, please reach out to our Solutions Team as soon as possible. https://solutions.pet

Documentation

Please gather and provide any veterinary invoices, notes and diagnoses in advance to help us better understand the situation. 

Review and Resolution

Once our Solutions Team has all the necessary information, we’ll review the claim and find the best solution within our warranties. We aim to resolve everything as quickly as possible!

Next Steps

We understand how important your puppy is to you, and we’ll do everything we can to find the best solution for your situation within our warranties. We want to ensure you feel supported and cared for every step of the way.

Please don’t hesitate to contact our Solutions Department!

Claim Subject * First Name * Last Name * Email * Phone Number * Street Address * City * Zip * Breed Purchased * Message: * Vet Invoices Send Form

*Disclaimer: We are not veterinarians. If you believe your puppy needs immediate medical care, please contact your vet first.

The above claims process and outcome is based off our health guarantee's requirements, exceptions and limitations. Please see your Purchase Agreement for details.